AI in the contact centre

Incoming call

Show-mode agent UI. For the live Adobe surface, open the DSN Call Centre (same sandbox profiles).

Stage A Stage B This session Adobe Call Centre (DSN)
Contact centre · Live

BigINSURE customer

Loading…

Interest
—
Last visit
—
Channel
—
Visits today
—

Decisioning

AI = next best on the customer profile — not a chatbot.

Next best step
—
Propensity —
Mirror web offer